Tax Compliance Costs and Business Formalization in Kosovo: Firm-Level Evidence and Policy Implications
Abstract
This study examines how tax compliance costs shape business formalisation and ongoing
tax compliance among micro and small firms in Kosovo. Compliance costs are treated as a
multidimensional burden, including direct monetary costs (e.g., paid accounting services
and filing-related expenses) and indirect costs (e.g., managerial time, uncertainty, and
administrative complexity). The empirical design combines firm-level survey evidence
with institutional context from Kosovo’s tax administration reforms and compliance
diagnostics. Kosovo’s business environment data indicate that senior management spends
a non-trivial share of time dealing with government regulation (10.4% on average) and
that a large share of firms report being visited or required to meet with tax officials
(82.9%), suggesting a compliance environment where administrative interaction is
frequent. Complementing this, tax registry-based diagnostics document persistent late
payment behaviour in the VAT system, where late payments are described as endemic,
and, conditional on paying, more than 90% of taxpayers submit payments after the
monthly due date. Results are interpreted through the lens of capacity constraints: firms
with limited administrative capability are more sensitive to perceived complexity, while
adoption of digital tools and professional accounting support can offset burden and raise
compliance propensity. This interpretation aligns with Kosovo’s ongoing digitalisation
agenda in revenue administration, including mandatory e-filing and e-payment reforms
introduced in 2022 and the rollout of a taxpayer portal to facilitate online declarations
and payments. Policy implications emphasise simplification, clear guidance, and
targeted support for micro and small firms, particularly through standardised reporting
procedures, practical taxpayer education, and digital uptake incentives.
How to Cite
References
- World Bank. Enterprise Surveys: Kosovo 2019 Country Profile. 2020.
- Hernandez, M.; Karver, J.; Negre, M.; Perng, J. Promoting Tax Compliance in Kosovo with Behavioral Insights. World Bank, 2019.
- IMF. Using Digitalization to Enhance Public Finance in Kosovo. Selected Issues Paper No. 2025/006 (Dec 4, 2024).
- Ministry of Internal Affairs (Kosovo). E-Government Strategy Kosovo 2023–2027.
- Slemrod, J.; Yitzhaki, S. Tax avoidance, evasion, and administration. In Handbook of Public Economics; Elsevier, 2002.
- Sandford, C. Tax Compliance Costs: Measurement and Policy. Fiscal Publications, 1995.
- OECD. Tax Administration 2023: Comparative Information on OECD and Other Advanced and Emerging Economies. OECD Publishing, 2023.
- World Bank. World Development Report 2015: Mind, Society, and Behavior. World Bank, 2015.
- Torgler, B. Tax Compliance and Tax Morale: A Theoretical and Empirical Analysis. Edward Elgar, 2007.
- Alm, J. What motivates tax compliance? Journal of Economic Surveys, 2019.
- Kirchler, E. The Economic Psychology of Tax Behaviour. Cambridge University Press, 2007.
- James, S.; Alley, C. Tax compliance, self-assessment and tax administration. Journal of Finance and Management in Public Services, 2004.
- OECD. Small Business, Taxation and Compliance. OECD Publishing, 2015.
- USAID. Digitalization and Revenue Administration in Kosovo (cited in IMF SIP); 2022.
- Riinvest Institute. To Pay or Not to Pay: A Business Perspective of Informality in Kosovo. Pristina, 2013.
- IMF. Republic of Kosovo: 25 Years of Tax Administration: Progress Review and a Roadmap for Continued Success. Technical Assistance Report No. 25/7, 2025.
- Dwenger, N.; Kleven, H.; et al. Evidence on enforcement and compliance (selected empirical studies). American Economic Review / related outlets, 2014–2017.
- Pomeranz, D. No taxation without information: Deterrence and self-enforcement in the VAT. American Economic Review, 2015.
- Hallsworth, M.; et al. The role of social norms in tax compliance: field evidence. Journal of Public Economics, 2017.
- Mascagni, G.; Nell, C.; Monkam, N. One size does not fit all: experimental evidence on compliance. ICTD Working Paper, 2017.
- Rexhepi, B.R.; et al. EGE Furniture and the Quality of Internationalization Processes in the Republic of Kosovo. Quality Access to Success, 2024. DOI: 10.47750/QAS/25.200.09. https://orcid.org/0000-0001-7703-491X
- Rexhepi, B.R.; et al. Mitigating Economic Losses and Prospects for the Development of the Energy Sector in the Republic of Kosovo. 2024. DOI: 10.57111/econ/3.2024.82. https://orcid.org/0000-0001-7703-491X
- Rexhepi, B.R.; et al. Impact of the COVID-19 Pandemic on the Dynamics of Development of Construction Companies and the Primary Housing Market. 2023. DOI: 10.48619/ais.v5i2.988. https://orcid.org/0000-0001-7703-491X
- Allingham, M.; Sandmo, A. Income tax evasion: A theoretical analysis. Journal of Public Economics, 1972.
- OECD/IMF (various). Compliance risk management and service-oriented administration (selected guidance and comparative reports), 2017–2024.